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Share some Others Cisco Certification 500-052 exam questions and answers below.
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.) 
A. A supervisor can use Finesse IPPA to act as an agent and accept calls. 
B. An agent can sign in to Finesse IPPA and initiate call recording. 
C. A supervisor can sign in to Finesse IPPA and initiate call recording. 
D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons. 
E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license. 
Answer: CDE

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three ) 
A. Collect the thread dump for Cisco Unified CCX Engine 
B. Check to see if the customer has installed any third party applications 
C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. 
D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool 
E. Talk to the customer about the deployment and usage pattern. 
F. Check the Cisco Unified CCX Serviceability Control Center 
Answer: CDE

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports? 
A. 200 
B. 400 
C. 300 
D. 150 
Answer: C

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